imgest is free to try with a free monthly allowance, so you can evaluate it before paying. This explains when and how you can get a refund on a paid purchase.
If you are not satisfied with a purchase, you may request a full refund within 14 days of the purchase date. This applies to:
You can cancel a subscription at any time. When you cancel, your plan stays active until the end of the current billing period and is not renewed. We do not provide pro-rated refunds for partial billing periods after the 14-day window, except where required by law.
One-time credit packs are consumable digital goods. Within the 14-day window, a pack can be refunded if it is unused or only minimally used. Once a substantial portion of a pack's AI folder names has been used, that pack is generally non-refundable, because the service has been delivered.
You can request a refund in either of these ways:
We aim to respond to refund requests within 3 business days. Approved refunds are processed by Paddle to your original payment method; the time for the funds to appear depends on your bank or card issuer.
We may decline a refund where there is evidence of abuse — for example, repeated buy-use-refund cycles, fraud, or violations of our Terms of Service. Nothing in this policy limits any statutory consumer rights you may have under the law of your country of residence.
Questions about a payment or refund? Email [email protected].